Need a hand?
Piggy is a tough little creature, but sometimes things get weird. We're here.
Common questions
Download the app and create a passkey — that's it. Your passkey syncs automatically through your device's provider (iCloud Keychain, Google Password Manager), so your Piggy follows you across devices. You can also export a recovery seed phrase as an extra backup if you want.
Your passkey is synced by your device provider (Apple, Google), so as long as you have access to your account, you're fine. If you lose access to that too and didn't export a recovery seed phrase, your Piggy and its sats are gone forever. We never see your keys and can't recover them.
Lightning is the fastest way — send sats to your Piggy's Lightning address or scan its QR code from any Lightning wallet. You can also feed it with onchain Bitcoin, stablecoins (USDT or USDC), or other crypto like ETH and SOL. In the US, you can buy Bitcoin directly in the app with Apple Pay or Google Pay and send it straight to your Piggy. Everything gets converted to Bitcoin the moment it arrives — your Piggy only ever holds sats.
Yes, but think carefully. Emptying your Piggy kills it. Not pauses it. Kills it. Name, skin, personality, memories — all gone forever.
Lightning payments are usually instant. Onchain Bitcoin, stablecoin, and other crypto deposits can take a few minutes while the network confirms and the conversion to Bitcoin settles. If yours didn't arrive, check with your sending wallet first — Lightning payments can fail to route, other deposits can hit network delays or conversion issues. If it shows as sent on your end, reach out to us.
No. Name and skin are forever — choose wisely. If you really want a fresh start, you'd have to kill your Piggy and create a new one. But everything — sats, memories, personality — dies with it.
Your keys never leave your device. Messages between you and your Piggy are yours. We don't sell data, run ads, or do anything creepy. Read our privacy policy for the full picture.
Try force-closing and reopening the app. If the issue persists, drop us a line with what happened and your device info. Screenshots help.
Still stuck?
If the answer isn't above, reach out. We read everything.
Oink oink.